Privacy Policy — qk365 Pakistan

1. Who We Are

qk365 is an online gaming and sports betting platform operated at qk365.onl, designed specifically for the Pakistan market. The platform offers Cricket betting, PSL markets, T20 international odds, Football, Esports, Live Casino, Game Lobby, Fish Games, and Bingo — all in PKR with full local payment support.

For the purposes of this Privacy Policy, "qk365", "we", "us", and "our" refer to the operators of the qk365 platform. "You" and "your" refer to any individual who visits, registers on, or uses any part of the qk365 platform, including the website and mobile application.

This Privacy Policy applies to all services offered under qk365.onl. If you have any questions about who controls your data or how this policy applies to you, please contact our support team — details are in Section 14.

2. What Data We Collect

The personal information we collect falls into several categories depending on how you interact with the qk365 platform:

3. How We Collect Your Data

qk365 collects your personal data through several channels, all of which are disclosed here transparently:

• Direct input: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile settings.
• Automated collection: As you browse and interact with the qk365 platform, our systems automatically collect technical data such as your IP address, device identifiers, session duration, pages visited, and click patterns through cookies and server logs.
• Payment providers: When you transact via JazzCash, Easypaisa, Raast, Bank Transfer, or card payments, the relevant payment provider shares transaction confirmation data with qk365 to reconcile your account balance.
• Identity verification partners: Where we use third-party KYC or age-verification services to confirm your identity, they may share verification results (pass/fail and supporting data) with qk365.
• Customer support: Any information you share during live chat, email correspondence, or through the help centre is recorded and associated with your account.

4. Why We Use Your Data

Every piece of data we collect serves a specific operational, legal, or safety purpose. We do not process your data for purposes beyond those listed below:

• Account management: Creating and maintaining your qk365 account, verifying your identity, and keeping your account records accurate and up to date.
• Payment processing: Crediting deposits, processing withdrawal requests in PKR, and maintaining accurate transaction records tied to your account.
• Fraud prevention and security: Detecting unusual account activity, preventing unauthorised access, identifying multi-accounting, and protecting the integrity of the platform and all its users.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve game performance, load times, betting market quality, and the overall user experience on both web and mobile.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and training purposes.
• Responsible gaming: Monitoring account behaviour to identify potential problem gaming patterns and, where appropriate, reaching out with responsible gaming information or applying account restrictions requested by you.
• Marketing communications: Sending you promotional offers, bonus updates, and platform news — but only if you have opted in to receive them. You can opt out at any time.
• Legal and compliance obligations: Meeting any applicable legal requirements, responding to lawful requests, and maintaining records required for financial accountability.

5. Legal Basis for Processing

qk365 processes your personal data on the following legal grounds depending on the nature of the processing activity:

• Contract performance: Processing your identity, contact, and financial data is necessary to deliver the services you signed up for — including account access, deposits, withdrawals, and betting.
• Legitimate interests: Fraud detection, platform security, and service improvement are carried out under legitimate interest grounds, where our interests do not override your fundamental privacy rights.
• Legal obligation: We process certain data to comply with financial record-keeping, anti-money-laundering requirements, and responses to lawful authority requests.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit, freely given consent. You may withdraw consent at any time.

6. Data Sharing

qk365 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners, and card networks receive the transaction data needed to process your deposits and withdrawals. They operate under their own privacy policies.
• Identity verification providers: Where KYC checks are required, we share the minimum necessary data with our verification partner to confirm your identity and age.
• Game providers: Your account ID and session data may be shared with game software providers to enable gameplay. They do not receive your full identity or payment details.
• IT and hosting providers: Our cloud infrastructure and hosting partners process data on our behalf under strict confidentiality and data protection agreements.
• Legal and regulatory: We may disclose your data in response to a valid legal request, court order, or to prevent fraud, illegal activity, or threats to safety.

All third parties who receive your data from qk365 are required to handle it securely, use it only for the stated purpose, and not share it further without our authorisation.

7. Cookies & Tracking Technologies

qk365 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use our services. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure, and remember your language and region settings. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect anonymised data about how visitors navigate the site — which pages are most visited, where users encounter issues, and how different features perform. This data helps us improve the platform.
• Preference cookies: Remember your settings and personalisation choices so you do not have to re-enter them every session.
• Marketing cookies: Used only if you have opted into marketing communications. These help us measure the effectiveness of our promotional activities. You can opt out at any time from your account settings.

Most modern browsers allow you to control cookies through your browser settings. Disabling all cookies may affect your ability to use parts of the qk365 platform properly, particularly authentication and session management.

8. Data Retention

We do not keep your personal data for longer than is necessary for the purpose it was collected. Different data types have different retention periods based on operational and legal requirements:

• Account data: Retained for the duration of your account and for a period afterwards as required for legal or financial compliance purposes.
• Transaction records: Financial transaction history is retained for a minimum of five years from the date of each transaction.
• Support communications: Customer support records are retained for up to three years from the date of the interaction.
• Marketing data: Retained while you are opted in. Deleted or anonymised promptly following an opt-out request.
• Technical logs: Server and access logs are retained for a limited period (typically 90 days) for security monitoring purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

9. Your Rights Over Your Data

As a qk365 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team — we aim to respond within 30 days:

10. Children's Privacy

qk365 is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of our services. We do not knowingly collect personal data from anyone under the age of 18.

During registration, users are required to confirm their date of birth. Where we have reason to believe an account may belong to a minor, we will suspend the account immediately and conduct a review. If it is confirmed that a minor has registered, the account will be permanently closed, all balances forfeited, and the data deleted in accordance with our retention policy.

11. Data Security

Protecting your personal data is a core responsibility we take seriously at qk365. We have implemented a range of technical and organisational measures to guard against unauthorised access, loss, misuse, or disclosure of your data:

• TLS encryption: All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), preventing interception in transit.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard hashing algorithms so that even our own systems cannot read your password.
• Access controls: Internal access to personal data is limited to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Regular security reviews: Our systems are reviewed periodically to identify and address vulnerabilities before they can be exploited.
• Incident response: We have procedures in place to detect, report, and respond to data security incidents. In the unlikely event of a breach affecting your data, we will notify you promptly.

Despite our best efforts, no internet-based system can be guaranteed 100% secure. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

12. Third-Party Services

The qk365 platform integrates with several third-party services to deliver a complete gaming experience. These include payment processors, game software providers, and platform infrastructure services. Each of these third parties operates under their own privacy policies and data handling practices.

qk365 is not responsible for the privacy practices of third-party payment providers such as JazzCash, Easypaisa, Raast, or any card network. When you initiate a payment through these providers, their own terms and privacy policies govern the data you provide directly to them.

We do not embed external social media widgets, third-party advertising networks, or data broker integrations on the qk365 platform. Links to other websites — such as our own internal pages — remain within the qk365 domain and are covered by this policy.

13. Changes to This Privacy Policy

qk365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the qk365 platform informing users of the change.
• Where the change is significant, notify registered users via their registered contact method.

We encourage you to review this policy periodically so you stay informed about how qk365 handles your data. Continued use of the platform after a policy update has been posted constitutes acknowledgement of the updated policy. If you disagree with any changes, you should stop using qk365 and contact support to arrange account closure.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, our support team is available to help. You can reach us via live chat on the platform for the fastest response, or by email for more detailed queries. We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 days.